Frequently asked questions
Everything you need to know about our formulas, your routine and your order. Still curious? Our team is happy to help.
Products & routine
Which product should I start with?
Begin with the Sensitive Skin Oil-To-Milk Cleanser, then add the Peptide Anti-Aging Serum. For the eye area, choose the eye cream for daily use or the eye patches for a quick refresh.
Is the cleanser suitable for sensitive skin?
Yes. The Oil-To-Milk Cleanser is made to be gentle on dry, delicate and sensitive skin. It turns from an oil-gel into a silky milk with water and removes even heavy make-up.
How do I use the eye patches?
Apply one patch under each eye on clean skin and leave on for around 15 minutes. Remove, then gently massage in any remaining serum. No rinsing needed. Each box includes 7 pairs.
Can I use the serum and eye cream together?
Yes. They are designed to work as a peptide ritual. Apply the serum to clean skin first, then gently pat the eye cream around the eye area, morning and evening.
Orders & care
When will my order ship?
Orders ship with tracking, and you will receive an email with your tracking link as soon as your order is on its way. US orders over $50 ship free; other rates are shown at checkout.
What is your returns policy?
You will find our full terms in the Refund Policy linked at the bottom of every page. If anything is not right with your order, contact us and we will help.